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Retail Department Manager/Assistant Store Manager


Job Summary: The Merchandise Manager/Specialist plays the critical role of ensuring that the store?s merchandise presentation and inventory management achieve company standards.? This role serves as a member of the store?s leadership team and is responsible for the store?s overall operation.? The Merchandise Manager/Specialist will be involved in delivering company standards related to product presentation and customer service expectations.? As a leader and coach, this role will direct and motivate the store?s team members to deliver top results.?


The Manager/Specialist designation is determined by the complexity of the individual store.?



Primary Job Responsibilities



  • Responsible for the coordination and execution of store merchandise and presentation standards, including;

    • Merchandise store to company Plan-O-Gram direction

    • Coordinate store signage and pricing (labels)

    • Direct store freight flow and receiving processes/procedures

    • Coordinate stockroom organization, including EOS packaway

    • Performa top stock management for inventory replenishment

    • Address sales floor inventory levels through cycle counts

    • Coordinate merchandise transfers, damages/RTVs/Recalls

    • Merchandise instore merchandising to address NOP and maximize presentation


  • Serve as a member of the store?s leadership team and perform general operations responsibilities, including;

    • Store opening and closing procedures; performs director on duty (DOD) responsibilities as required

    • Scheduling of store staff to maximize productivity

    • Ensure accuracy of Associate time records

    • Recruiting and interviewing perspective store Associates

    • Lead new hire onboarding and ongoing associate training and development activities

    • Guide Associate performance including performance feedback, coaching and appraisals

    • Support the operation of the store?s front end including authorizes register functions (post voids, returns and associate discounts POS overrides/returns,) queue management and balloon execution

    • Coordinate completion of company directed operations tasks (app task sign off)

    • General supervisory and administrative duties

    • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits

    • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room etc.


  • Role models customer service expectations through personal contact with customers

  • Reviews and understands financial data to support driving profitable sales and decision making

  • Adheres to all standard operating procedures, policies and Best Methods and ensures store compliance to audit/safety standards



This job description is not all-inclusive.?? Additional responsibilities will be determined by the General Manager, based on store needs.






Reporting Relationship:
The Merchandise Manager/Specialist reports to the store?s General Manager.



Physical Requirements



  • Lift, push, and pull 25 lbs.

  • Frequent kneeling, bending and stooping

  • Climb ladders

  • Standing for long periods throughout
    schedule day




Minimum qualifications:



  • High School Graduate or equivalent

  • 1 ? 3 years of prior supervisory
    experience in retail preferred

  • For Specialist, 1 ? 3 years of prior
    supervisory experience in retail preferred

  • For Manager, Minimum 3-5 years of
    management experience in retail preferred

  • Previous experience with merchandising
    or inventory management preferred?




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